hello@rafikitennis.com REFUND POLICY
RETURNS OR EXCHANGES
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You have 7 days from the day you received your items to review, and if necessary, return or exchange your purchase from Rafiki Tennis.
Your package must be postmarked no later than 7 days from the delivery confirmation from UPS, Fedex or USPS or a similar delivery company.
It is your responsibility to return the item(s) to Rafiki Tennis with tracking confirmation for your return postage.
To complete your return, email us at hello@rafikitennis.com and request to return the items. All items must be mailed to:
Rafiki Tennis, Clonard, Vale Road, Arklow, Ireland, Y14TF86.
There are certain situations where only partial refunds are granted (if applicable):
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If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition.
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If you only return part of your items that you ordered then refund will be granted based on what you returned.
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Any item not in its original condition, is damaged, ripped, cut or missing parts for reasons not due to our error.
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Any item that is returned more than 30 days after accepting delivery.
We will always email you prior to granting a refund in these situations.
Any Rafiki Tennis item must be original and not worn, damaged, torn or ripped otherwise a refund will not be granted.
We do not accept returns or exchanges if:
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The item(s) have been used.
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The item(s) have been altered.
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The item(s) are in any way defective, ripped, cut or torn from the original and saleable condition.
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The item(s) do not have the original tags on them.
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The item(s) were a Final Sale item.
Please follow these instructions when completing a return or exchange:
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Pack the unused and undamaged items with email confirmation or original receipt - we cannot exchange or refund without it.
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Please write in detail which items you want exchanged.
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Contact us for a return mailing address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will be issued to the original credit card used for purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases of shipping error.
A restocking fee of €5.00 per item is applied for all returned packages
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rafikitennis.com. We don't replace any item that is damaged, forced or broken when putting together your items.
Rafiki Tennis will send your exchanged product at no charge, one-time (domestic only). Subsequent exchanges are the responsibility of the customer.
Rafiki Tennis will send you your exchanged item(s) product within 24-48 hours of receiving your package. If the item you are looking for is out of stock, we will notify you by email or phone.
We will only perform refunds or exchanges for the following reason:
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The item(s) you receive are not the items you ordered.
